Read genuine reviews from www.horse-insurance.co.uk customers

If you are looking for balanced reviews from genuine horse insurance customers then you are in the right place. Here you can read genuine reviews from customers. We are extremely pleased to say that the vast majority of our customers are very happy with our insurance services, however as with any service, we do have some unhappy customers. Rest assured that we do our best to resolve such situations quickly and directly with the customer.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our horse insurance services, please use the navigation to select and display the relevant cover.

Compiled from:

86 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Monday at 7:42 am

Very competitive prices and good customer service

Thank you for your excellent feedback, it's great to welcome you aboard!

horse-insurance

November 1 at 11:28 pm

Really disappointed, hiked up premium substantially every year and automatically renewed with no follow up contact to make me aware. Almost seems like they thought I wouldn’t notice, premium massively unreasonable and would not recommend!

We're terribly sorry to learn you feel this way.

We can't agree that we'd hope you missed your renewal invitation. We send renewal documentation at least 28 days prior to the annual review date to allow you sufficient time to review the cover on offer. With regards to the premium itself, these can go up, down or stay the same - a number of factors are taken into consideration when determining the premium. Should you wish to discuss further please email feedback@horse-insurance.co.uk.

Kind regards

horse-insurance

October 21 at 12:02 pm

Patient, thorough and informative. Really friendly and honest and able to answer any questions I had. Actually saved me lots of money and insured my 18 yr old Shetland for vet fees.

Good morning,

Thank you for your excellent review and feedback, we're really pleased to welcome you to The Insurance Emporium

October 10 at 3:32 pm

I thought the quote procedure was quick and easy to follow.

Thank you for your 5 star review!

We're pleased to see you're happy with the service!

horse-insurance

September 23 at 2:36 pm

Easy to navigate through and saved about £30 a month for a comparable policy

Hello!

Thank you for your great review and feedback, we're glad to see you found the website easy to use and the premium favourable!

horse-insurance

September 15 at 7:51 am

Very polite and knowledgable agent. Made the process of arranging insurance very easy and uncomplicated. Would definitely recommend this company as prices very reasonable.

Thank you!

We're pleased to be of assistance!

The Insurance Emporium

September 13 at 8:44 am

The representative I spoke to was very helpful and knowledgable of the policies I needed

Thank you for your great review!

It's great to see we delivered a 5 star service :-)

horse-insurance

September 9 at 6:11 pm

Good website and clear to follow

Hello!

Thank you for your great feedback - glad to see you found the website easy to follow!

horse-insurance

September 6 at 11:03 am

Wasn’t the best customer experience. I was made to feel that I was telling lies. Then I needed to escalate to get my point over. The only plus with this company is the price or I would be long gone

Good morning,

Thank you for your feedback, we're really sorry you feel this way. Would you be able to provide a few more details please? We'd like to understand whats gone on so we can prevent similar service in future. We look forward to hearing from you.

Kind regards

horse-insurance

September 5 at 5:40 am

Called to alter details on
my 3 policies was simple with no hassle

Thank you for your review and feedback!

It's great to hear we were able to deliver a 5 star service!

horse-insurance