Read genuine reviews from www.horse-insurance.co.uk customers

If you are looking for balanced reviews from genuine horse insurance customers then you are in the right place. Here you can read genuine reviews from customers. We are extremely pleased to say that the vast majority of our customers are very happy with our insurance services, however as with any service, we do have some unhappy customers. Rest assured that we do our best to resolve such situations quickly and directly with the customer.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our horse insurance services, please use the navigation to select and display the relevant cover.

Compiled from:

30 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Thursday at 10:06 am

Good insurance cover, just wish they'd offer the same or near renewal price as new policies.

Good morning,

Thank you for your feedback. The base premiums are largely the same for new and existing customers, however, the discretionary discounts can vary. We understand you have benefited from an introductory discount again. If you have any queries please let us know.

Kind regards

Horse-insurance.co.uk

November 18 at 1:50 pm

Excellent customer service

Good afternoon,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

Horse-Insurance

November 17 at 12:16 pm

Staff training to upskill them on basic advice re policies, which would have enabled me to consider the facts around insurance and make an impartial decision. Conflicting advice and unable to provide definitive advice on the difference between an exclusion and pre-existing condition.

Good afternoon,

Thank you for your review. If you would like to investigate the issues you have raised, please send your concerns to [email protected], and one of our Customer Experience Team will acknowledge your email within 5 working days.

Kind regards,

Horse-Insurance

November 9 at 9:51 am

Really excellent service operator was very helpful

Good morning,

Thank you for your review, we are glad to be of assistance.

Kind regards,

The Insurance Emporium

October 30 at 5:38 pm

No quibbles great service look forward to a great service

Good morning,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

Horse-Insurance

October 18 at 10:29 am

Lack of communication - vet report said horse failed vetting and the policy would be cancelled but I received no cancellation documents. I then sent through a new report with a cover letter from the vet to say that the horse had passed the vetting and that the previous report was an error - I am yet to receive a reply

Good morning,

Apologies for this, we're currently experiencing a technical glitch so we aren't able to respond to your email just yet. You will hear from us soon.

Kind regards
Horse-insurance.co.uk

October 8 at 9:25 am

Great prices an good cover

Good morning,

Thank you for your feedback, it's much appreciated.

Kind regards

Horse-insurance.co.uk

October 5 at 10:41 am

everything was simple, and went through fine.

Good afternoon,

Thank you for your review, we are pleased to be of assistance.

Kind regards,

E&L Insurance

October 5 at 4:57 am

They policy is easy to set up and user friendly.

Good morning,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

E&L Insurance

September 9 at 12:57 am

Very helpful
Didn't push for cover I didn't want

Good morning,

Thank you for your review, we are pleased you are happy with the service. Kind regards, The Insurance Emporium