Read genuine reviews from www.horse-insurance.co.uk customers

If you are looking for balanced reviews from genuine horse insurance customers then you are in the right place. Here you can read genuine reviews from customers. We are extremely pleased to say that the vast majority of our customers are very happy with our insurance services, however as with any service, we do have some unhappy customers. Rest assured that we do our best to resolve such situations quickly and directly with the customer.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our horse insurance services, please use the navigation to select and display the relevant cover.

Compiled from:

8 Customer Reviews (last 12 months)

Product Rating (last 12 months)

July 29 at 12:48 pm

It was easy to apply

Good afternoon,

Thank you for taking the time to leave a review, we are pleased you have joined us.

Kind regards,

Joe
The Insurance Emporium

May 2 at 9:56 am

Very straight forward to get quote and good value for money

Good afternoon,

Thank you for your review, we are pleased you are happy with your new policy.

Kind regards,

Kirsty
Horse-insurance.co.uk

April 14 at 8:50 am

It seems to me from my own experience that insurance is a means for veterinary service to use us and our beloved animals as commodities. If they really cared they would find ways to include rather than exclude whole parts of animals from insurance policies, even when there has been no claim made. So just 'wondering' outloud about something to the vet seems to exclude them from any future cover on all four legs. By requesting to go down a more holistic and natural root to address a muscle sorness on one hind leg, do no claim made and after physio and equine massage the issue is resolved. I then find all four legs are excluded from future claims. This is insane and leads me to realise that we are just commodities, most vets and insurance services seem to be of the same or similar ilk. It would be wonderful to know that they really cared, but that sadly doesn't seem to be the case.

Good morning,

We are sorry you are disappointed with the recent service. To clarify, the type of policy you hold is a time limited policy which allow for vets fees for up to 365 days from when the horse first shows clinical signs of a condition. When this time period expires, we are unable to provide cover for those conditions. Following a recent assessment of the the medical history provided by your vets, it was necessary to make you aware of any exclusions of conditions we are unable to provide cover for. In this case, it was confirmed there was a foot imbalance problem, in addition to a coffin joint effusion. Once we are made aware of a condition, we consider it an increased risk and endorse the policy with the relevant exclusion. This can include placing an exclusion where the condition can be bilateral.

Kind regards,
Simon,
The Insurance Emporium

March 15 at 3:55 pm

Amazing Thankyou so much.

Good afternoon,

Thank you for the review, we are pleased you have joined us.

Kind regards,
Simon,
The Insurance Emporium

February 27 at 10:35 am

Horse insurance has gone ridiculously expensive so many people I know don't have it and get into problems when their horses need to claim for things like vet fees. I have two horses insured with Horse Insurance and I had to make a claim recently as my horse had suspected ulcers. The process was really easy, they dealt with my vet and paid them directly, copying me in with correspondence. I have been very happy with the service.

Good morning,

Thank you for taking the time to leave a review, we are pleased to be of assistance with your claim.

Kind regards,
Simon,
Horse-Insurance.co.uk

December 6 at 3:06 pm

The online quote was easy to complete, the prices are competitive and reasonable.

Good morning,

Thank you for taking the time to leave a review, we are pleased we could be of assistance.

Kind regards,

Joe
The Insurance Emporium

December 1 at 9:24 am

Was easy and simple to compare

Good afternoon,

Thank you for your review, we are pleased you have joined us.

Kind regards,

Kirsty
Horse-insurance.co.uk

December 1 at 8:52 am

Wasted my time and now have no cover. Why have a box that says does your horse have shivers but then go through with process of requesting vet certificate? Then send an email saying we can’t insure your horse as has shivers. Very annoying so I will be moving my other horse to another provider.

Good morning,

We are sorry to hear your comments. When we receive any declared medical condition as part of the application process, we have to make the appropriate enquiries with any medical evidence or vetting certificates available to determine the level of risk . Ultimately there are occasions where we are unable to offer under any terms.

We are sorry we were unable to continue with your application on this occasion,

Kind regards,

Kirsty
Horse-insurance.co.uk