Read genuine reviews from www.horse-insurance.co.uk customers

If you are looking for balanced reviews from genuine horse insurance customers then you are in the right place. Here you can read genuine reviews from customers. We are extremely pleased to say that the vast majority of our customers are very happy with our insurance services, however as with any service, we do have some unhappy customers. Rest assured that we do our best to resolve such situations quickly and directly with the customer.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our horse insurance services, please use the navigation to select and display the relevant cover.

Compiled from:

8 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Friday at 9:24 am

Was easy and simple to compare

Good afternoon,

Thank you for your review, we are pleased you have joined us.

Kind regards,

Kirsty
Horse-insurance.co.uk

Friday at 8:52 am

Wasted my time and now have no cover. Why have a box that says does your horse have shivers but then go through with process of requesting vet certificate? Then send an email saying we can’t insure your horse as has shivers. Very annoying so I will be moving my other horse to another provider.

Good morning,

We are sorry to hear your comments. When we receive any declared medical condition as part of the application process, we have to make the appropriate enquiries with any medical evidence or vetting certificates available to determine the level of risk . Ultimately there are occasions where we are unable to offer under any terms.

We are sorry we were unable to continue with your application on this occasion,

Kind regards,

Kirsty
Horse-insurance.co.uk

September 27 at 9:31 am

Friendly & helpfull

Good afternoon,

Thank you for leaving a review, we are pleased you are happy with our service.

Kind regards,

Joe
The Insurance Emporium

July 10 at 7:02 am

Easy to take out a policy online with a simple questionnaire. Very competitive price.
Only concern is that I've since realised Horse Insurance is actually E&L Insurance who don't have the best of reputations when it comes to making claims. Hopefully won't need to use it.

Good morning,

Thank you taking out a new policy with us, and leaving a review. We offer other products from brands under the Equine and Livestock company, such as The Insurance Emporium and Horse-Insurance.co.uk, We believe our current customer feedback shows we have taken steps to improve our services, are we are constantly striving to ensure our claims are dealt with promptly and smoothly.

Kind regards,

Kirsty
Horse-insurance.co.uk

May 17 at 6:42 am

Very easy to setup and tailor to my needs everything you needed to know about the policy was in one place

Good morning,

Thank you for taking the time to leave a review, we are glad to be of assistance.

Kind regards,

Simon,
Horse-Insurance

May 2 at 9:47 am

Would not insure me as x rays were 5 months old and not 2 months old
Very disappointing

Good afternoon,

We are sorry to hear of your dissatisfaction. It is a requirement for some of our policies to ask for 5 stage vetting certificates and x-rays completed within the last 2 months, due to value of sum insured. We appreciate your comments and sympathise with the circumstances, however without more recent up to date information, we are unable to proceed with your application.

Kind regards,
Simon
The Insurance Emporium

January 31 at 8:35 am

Good Service

Good afternoon,

Thank you for your review, we are pleased you are happy with the service.

Kind regards,

Kirsty
Horse-Insurance

December 9, 2022

Easy to use and very uncomplicated to action. Very good price.

Good afternoon,

Thank you for taking your time to leave a review. We are pleased you are happy with the service.

Kind regards

Joe
The Insurance Emporium