Read genuine reviews from www.horse-insurance.co.uk customers

If you are looking for balanced reviews from genuine horse insurance customers then you are in the right place. Here you can read genuine reviews from customers. We are extremely pleased to say that the vast majority of our customers are very happy with our insurance services, however as with any service, we do have some unhappy customers. Rest assured that we do our best to resolve such situations quickly and directly with the customer.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our horse insurance services, please use the navigation to select and display the relevant cover.

Compiled from:

138 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Sunday at 6:28 pm

your website was sensible to navigate and quick to get a quote no lengthy filling out of questions only when you commit to accepting the quote do you then have to put more details in which is understandable.also you choose what cover you have and they are all reasonably priced.

Thank you for your feedback.

It is lovely to hear your appreciation.

Best wishes

August 4 at 1:58 am

Really helpful just not sure as no date given to payment coming out of bank but really happy with service

Thank you for your feedback.

I's lovely to hear your comments. The first payment usually takes around 10 working days to be taken from your account.

Best wishes

August 2 at 8:07 pm

Yes

July 29 at 12:45 pm

Very fast and efficient. Lovely helpful team.

Thank you for your feedback.

It is lovely to hear your comments.

Best wishes

July 24 at 7:09 am

Easy to use and previous experience found them to be professional and efficient.

Thank you for your feedback.

It is lovely to hear your appreciation.

Best wishes

July 24 at 6:16 am

I purchased a policy online and chose to pay by card. I wasn’t told the date payment would leave my account, only that it would be within the next 10 day, which isn’t great! I contacted by email and they are slow to respond. I asked if I could change the payment date as the 18th falls in the middle of when I get paid. I was told I could change it to a calendar month payment, on the 18th?? That wouldn’t help me and I’m not sure why it was suggested as it wouldn’t have helped at all. I feel as a customer I should be able to select my pay day to you.

I also haven’t received my policy documents in the post despite selecting the postage option?

On a positive the emails have always been polite, just not very helpful.

Thank you for your feedback.

We are very limited in regards to changing the payment date; currently it is every 28 days, the only amendment we could make is to take premiums on a monthly basis. This would be the same date every month, as the policy started on the 18th, payments would be the 18th of each month.

In regards to the policy documents, we will get some posted out today.

Thank you

July 23 at 3:08 pm

Very good

Thank you for your feedback.

It is lovely to hear your appreciation.

Best wishes

July 23 at 7:01 am

The fact you can tailor insurance to suit your own needs was great staff very helpfu. I wasn't pressured to insurefor anything I didn't need. The cost was cheap too

Thank you for your feedback.

It is lovely to hear your appreciation.

Best wishes

July 21 at 9:26 am

I paid online then the screen froze. I called to ask if the payment went through and the guy was very unhelpful. I also had another Horse insured and would receive a 5% discount but I couldn’t see how to have this applied.

Thank you for your feedback.

We're sorry to hear about this, we will get the discount applied for you and issue new policy documents as soon as possible.

Best wishes

July 16 at 8:30 am

Great service and price

Thank you for your feedback.

It is lovely to hear your appreciation.

Best wishes