Read genuine reviews from www.horse-insurance.co.uk customers

If you are looking for balanced reviews from genuine horse insurance customers then you are in the right place. Here you can read genuine reviews from customers. We are extremely pleased to say that the vast majority of our customers are very happy with our insurance services, however as with any service, we do have some unhappy customers. Rest assured that we do our best to resolve such situations quickly and directly with the customer.

Please browse the reviews below which are unfiltered, genuine customer reviews via Feefo - an independent review service. If you would like to know more about our horse insurance services, please use the navigation to select and display the relevant cover.

Compiled from:

114 Customer Reviews (last 12 months)

Product Rating (last 12 months)

Yesterday at 9:02 pm

very nice lady on the phone. very helpful. i do already have a policy with you and have always been very happy with the service

Thank you for your excellent review and feedback!

It's great to see you have multiple policies with us :-)

horse-insurance

June 18 at 2:43 am

Very helpful, had my horse insurance with you for many years. Always cheerful . Would highly recommend 5*service

Thank you for the 5 star feedback! It's great to see you've been with us for years!Thank you for the picture, we can see your girl certainly lives up to her name!horse-insurance

June 11 at 11:38 am

Organised and efficient

Thank you for the excellent rating!

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June 11 at 4:15 am

The adviser was very kind and although he sounded new he tried to be helpful. The quotation was a reasonable one and better than other insurance companies

Thank you for the great review and feedback, we're pleased to welcome you to horse-insurance!

We'll pass on your kind words to the individual concerned :-)

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June 6 at 10:55 am

Excellent service

Thanks for the 5 stars!

Glad to welcome you on board!

horse-insurance

June 5 at 5:19 am

They could listen too you better, spell your name right and get your horses colour correct, not what they think

Good morning,

Thank you for your review and feedback, we're sorry to learn of the experience you've had. We've passed on your comments to the Company Trainers for investigation to ensure such service isn't provided again.

We can see that Jess in our Customer Contact Department has made the amendments on the policy and new documentation was sent on 3rd June 2019. Please let us know if there's anything further we can help with.

Kind regards

horse-insurance

May 30 at 12:00 pm

Overall good but it is very frustrating my renewal quote was £10 more a month and had to start again as a new customer instead of being rewarded for loyalty.

Thank you for the review and feedback,

We're sorry to read your comments about the renewal premium. It's important to acknowledge that the premium for a new customer contains an introductory discount and a new policy would be a break in cover, this must be given consideration when looking at your options at renewal.

Despite the increases you will find our premiums are still competitive.

Kind regards

horse-insurance

May 27 at 1:01 pm

Very good!

Thank you for the 5 star review!

Kind regards

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May 18 at 9:30 am

Minimal service required from this company, online quotes used.
Apparently it’s clear at the top of the page, but this company default their quotes to LUNAR premiums. Not an industry standard, so interesting choice to do this. Quite an easy way to make the premium seem less and also get 13 payments rather than 12 when the customer assumes it’s a regular calender monthly premium.
Not sure why, as a customer, I would assume anything other than a monthly premium?
Very odd way to do business!

Hello,

Thank you for your review and feedback, we're sorry to read your unhappy with the lunar monthly payment frequency.

Ultimately the advices you've been given regarding the transparency of these policies being lunar monthly are correct. Whilst not all insurers choose to use lunar monthly premiums it is a popular choice. If you have any concerns regarding this please contact our Customer Contact Department.horse-insurance

May 15 at 11:45 am

Excellent product where you can mix and match to get the most appropriate policy.

Good afternoon,

Thank you for the brilliant review and feedback. We're firm believers of only paying for the insurance you want which is why we style our policies on a pick 'n' choose basis! Thanks for the 5 stars!

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